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Andorean - Status Management App

Andorean - Status Management App

Andorean - Status Management App

Allowing vehicle operators to effectively manage their operational status

Allowing vehicle operators to effectively manage their operational status

Allowing vehicle operators to effectively manage their operational status

Jump to design

Jump to design

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See results

Role - Product Designer

Role - Product Designer

Duration - 2 months

Duration - 2 months

Tools- Figma, Figjam, Notion, Affinity Designer

Tools- Figma, Figjam, Notion, Affinity Designer

Impact - Improved operational efficiency and data-driven insights

Impact - Improved operational efficiency and data-driven insights

Skills - Prototyping, Visual Design, User Research, Design Systems, Interaction Design

Skills - Prototyping, Visual Design, User Research, Design Systems, Interaction Design

Disclaimer: This work is under an NDA, and all designs, components, and some approaches are modified for a case study view. Please contact me for further information.

Disclaimer: This work is under an NDA, and all designs, components, and some approaches are modified for a case study view. Please contact me for further information.

Credits to team members

Khatanbold Batzorig| Mungun Davaa | Battulga Enkhbayar | Tserenjamts Tumurnyam | Maralmaa Erendavaa | Dashpeljee Battur | Odbayar Vanchig | Byambajargal Naranbat | Tergel Sonompel | Batzorig Ganbold | Munkherdene Batkhuyag | Gantulga Batchuluun

Khatanbold Batzorig| Mungun Davaa | Battulga Enkhbayar | Tserenjamts Tumurnyam | Maralmaa Erendavaa | Dashpeljee Battur | Odbayar Vanchig | Byambajargal Naranbat | Tergel Sonompel | Batzorig Ganbold | Munkherdene Batkhuyag | Gantulga Batchuluun

BACKGROUND

BACKGROUND

This product was developed exclusively for a single company, enabling mining vehicle operators to update their status in real-time as they drive, allowing monitoring engineers to track operators easily.

This product was developed exclusively for a single company, enabling mining vehicle operators to update their status in real-time as they drive, allowing monitoring engineers to track operators easily.

Goal: Create a robust mining and earthworks monitoring solution that connects operators and engineers

Goal: Create a robust mining and earthworks monitoring solution that connects operators and engineers

DEFINING THE USERS

DEFINING THE USERS

The product primarily targets vehicle operators, specifically excavator and dump truck drivers

ANALYZING THE CURRENT SOLUTION

ANALYZING THE CURRENT SOLUTION

The existing global solution involves installing a tablet device inside the operating vehicle, which allows vehicle operators to manage their status. However, the client lacks access to these global platforms.

The existing global solution involves installing a tablet device inside the operating vehicle, which allows vehicle operators to manage their status. However, the client lacks access to these global platforms.

The client currently lacks a smart platform for status management and is manually entering data into a spreadsheet, which can be quite challenging. This can lead to increased errors, scalability issues, lack of data analysis and can be highly time-consuming.

The client currently lacks a smart platform for status management and is manually entering data into a spreadsheet, which can be quite challenging. This can lead to increased errors, scalability issues, lack of data analysis and can be highly time-consuming.

PROBLEM

PROBLEM

How might we make it easy for vehicle operators to update or change vehicle status in real-time, reducing the time and effort required by manual data entries?

How might we make it easy for vehicle operators to update or change vehicle status in real-time, reducing the time and effort required by manual data entries?

Product strategy: Develop a tablet app with identification of features that aligned with out business goals and stakeholder needs

Product strategy: Develop a tablet app with identification of features that aligned with out business goals and stakeholder needs

SOLUTION

SOLUTION

Introducing Status Management app that automates data collection and delivers real-time visual updates on operator status with clear diagnostics for efficient monitoring and seamless vehicle insights

Introducing Status Management app that automates data collection and delivers real-time visual updates on operator status with clear diagnostics for efficient monitoring and seamless vehicle insights

PROCESS

PROCESS

The entire development process took about 2 months, including three iterations using various methods.

The entire development process took about 2 months, including three iterations using various methods.

Iteration 1

Iteration 1

Date: 2024 July

Date: 2024 July

To craft this app, thorough research was conducted to identify key features, leading to an initial design with basic status options for operators.

Methods used: Brainstorming with the team -> User Interview -> User flow -> Usability Testing

Challenge: With only one company as the client, testing and research opportunities were limited and lacked diverse feedback.

Result:

  • End-users found the text too small, making it difficult to read while driving.

  • The current status display was small and difficult to recognize, even though it’s the app’s most important feature.

  • The status buttons were relatively small for driving operators.

Iteration 2

Iteration 2

Date: 2024 August

Date: 2024 August

Based on feedback from the first iteration, several UI and layout changes were made to enlarge the current status display and increase text size for better readability.

Methods used: Information Architecture -> Design walkthrough -> Usability Testing

Challenge:

  • Increasing the size of the status display and text took more screen space, so balancing readability with functionality was important to avoid an overcrowded interface.

  • Expanding certain UI elements required similar adjustments on other components for consistency, which led to additional design work and testing.

Result:

  • The overall app needed more visual components, as it was predominantly text-based, making it difficult and time-consuming for users who are driving most of the time.

  • There were too many steps and navigations required for users to accomplish specific tasks, resulting in multiple menu sections that forced users to go back and forth repeatedly.

Iteration 3

Iteration 3

Date: 2024 August

Date: 2024 August

This iteration represented the final delivery, featuring more visual components and fewer navigation steps for enhanced usability by drivers. I chose to design visual icons from scratch, enabling users to quickly recognize and perform tasks without having to read text.

Methods used: User Interview -> Design walkthrough -> Standard Inspection -> Usability Testing

Challenge: Minimizing navigation to simplify the user experience was challenging, as some features required multiple steps to complete.

Result:

  • Visual icons and minimized navigations increased decision-making and faster task completion.

  • Removing the bottom navigation bar allows users to navigate through the app more quickly.

  • New UI led to higher user engagement and satisfaction.

PRODUCT FEATURES

PRODUCT FEATURES

PRE -START CHECKLIST

Ensuring that the machine is safe to use

VIEW HISTORY

View previously logged status with brief information

VISUAL SELECTIONS

Clear, visually-driven selections with distinct icons

ACTIVE STATUS

Comprehensive information on a single screen

POP-UP SELECTIONS

Pop-up navigation without switching screens

CONFIRMING STATUS

Providing users with visual confirmation

DESIGN SYSTEMS

DESIGN SYSTEMS

If you wish to view the design system, please contact me.

If you wish to view the design system, please contact me.

RESULTS

RESULTS

For this product, SUS, TSR, and CSAT were used as key metrics. SUS provides a standardized, quantitative measure of overall system usability and provides benchmarking against industry standards. Meanwhile, TSR offers a focused assessment of critical workflows, ensuring users can complete essential tasks efficiently and without errors. CSAT was also an important metric because it directly measures users' satisfaction with specific aspects of the product or service.

Read more information about the metrics and how SUS is calculated

For this product, SUS, TSR, and CSAT were used as key metrics. SUS provides a standardized, quantitative measure of overall system usability and provides benchmarking against industry standards. Meanwhile, TSR offers a focused assessment of critical workflows, ensuring users can complete essential tasks efficiently and without errors. CSAT was also an important metric because it directly measures users' satisfaction with specific aspects of the product or service.

Read more information about the metrics and how SUS is calculated

REFLECTION

REFLECTION

For this product, it was crucial to understand not only the users' needs but also the surrounding environment, as the application is designed for operators working directly with the vehicle. This made careful and safety-focused design a top priority.

For this product, it was crucial to understand not only the users' needs but also the surrounding environment, as the application is designed for operators working directly with the vehicle. This made careful and safety-focused design a top priority.

  1. Enhanced visual communcation

A less command-heavy approach offers visual indicators that enable operators to quickly assess vehicle status and diagnose issues without sifting through extensive data

  1. Operator centric-design

Operators are always busy with operating or driving with the vehicles. Hence, the new visual-heavy design likely takes these conditions into account by creating a simplified interface that can be used with minimal training and effort.

  1. Understanding the ergonomics of the users

Mining operators may wear gloves or be in motion, so the new interface includes larger buttons, simpler gestures, and fewer touch points, making it easier to use in the field.

  1. Enhanced visual communcation

A less command-heavy approach offers visual indicators that enable operators to quickly assess vehicle status and diagnose issues without sifting through extensive data

  1. Operator centric-design

Operators are always busy with operating or driving with the vehicles. Hence, the new visual-heavy design likely takes these conditions into account by creating a simplified interface that can be used with minimal training and effort.

  1. Understanding the ergonomics of the users

Mining operators may wear gloves or be in motion, so the new interface includes larger buttons, simpler gestures, and fewer touch points, making it easier to use in the field.

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